Senior Neighbourhood Officer Job Description

Who You Are

You are an experienced housing professional with significant experience in a housing-related role. You demonstrate the ability to manage your own workload, work effectively in a team, and think strategically when dealing with housing management issues. You are skilled in building constructive relationships with partners, community groups, and other agencies, and have a commitment to continuous professional training and development.

What the Job Involves

As part of the Tenancy Management team, you will be responsible for delivering a comprehensive housing management service within a specific geographic area. This includes estate and tenancy management, new tenant visits, addressing anti-social behavior, and preventing tenancy fraud. Your role involves overseeing void properties, supporting rent recovery, and working with residents to shape service delivery. You will ensure high operational performance, adherence to health and safety regulations, and deliver inclusive housing services. Additionally, you will monitor budgets, resolve resident issues, and participate in out-of-hours service support.

Skills

• Ability to interpret and implement policy and procedure
• Effective communication and presentation skills
• Strong relationship-building abilities
• Proficiency in problem-solving and influencing
• Time management and deadline-driven
• Commitment to equality, diversity, and inclusion
• Understanding of Health & Safety, lone working processes
• IT skills and proficiency with Microsoft Office
• Awareness of housing management legislation and policies
• Knowledge of legal enforcement and court proceedings
• Familiarity with buildings and maintenance
• Valid driver's license and access to transport