Case Management Officer (L3Z2)
Camden Council
Who You Are
As a proactive and dedicated professional, you are committed to making a positive impact within the community of Camden. You have a passion for addressing complex cases and complaints, and a deep understanding of housing and social care policies. You enjoy taking ownership of your work and communicating effectively with diverse stakeholders to ensure successful resolutions. Your ability to balance resource costs with short and long-term outcomes demonstrates your strategic thinking and commitment to providing efficient case management services.
What the job involves
The role involves managing and coordinating reviews, appeals, complaints, and senior-level inquiries. You will conduct detailed investigations, provide solutions, and ensure compliance with relevant legislation and council policies. This includes maintaining accurate records, providing policy advice, and liaising with legal representatives and other stakeholders. You'll ensure efficient workflows and keep customers and stakeholders informed throughout the case resolution process. Your work will contribute to improving the customer experience and shaping the future of case management and housing services in Camden.
Skills
- Excellent analytical and problem-solving skills
- Strong verbal and written communication skills
- Ability to manage multiple tasks and priorities
- Experience in customer care and case management
- Detailed understanding of housing and social care regulations
- Capability to work independently and as part of a team
- Competency in IT and computer software
- Effective negotiation and decision-making abilities