Cemetery & Crematorium Assistant (Level 4)

Who You Are

We are looking for a dedicated and compassionate individual to join our team as a Crematorium and Cemetery Assistant. You are someone who excels in administrative tasks and can provide exceptional customer service, ensuring the highest standards of care are delivered to our customers. You must be comfortable working in the office environment five days a week and have a genuine interest in supporting bereaved families with sensitivity.

What the Job Involves

This position entails handling all administrative tasks at the crematorium and providing chapel and customer service support. Key responsibilities include:

• Managing bookings for cremation and burial services, including ashes burials and scatterings.
• Maintaining non-computerised cremation schedules and burial diaries.
• Conducting sales of memorials both in person and over the phone.
• Supporting families with memorial options and completion of memorial forms.
• Processing statutory cremation forms and coordinating with Funeral Directors.
• Accurate data entry and management in our in-house system (CAS).
• Handling routine correspondence and documentation filing.
• Responding to enquiries from Funeral Directors, public, and other stakeholders.
• Assisting with cemetery visits and enquiries related to memorial work.
• Weekly collection and banking of fees.
• Supporting chapel duties and other miscellaneous administrative tasks.

Skills

• Excellent administrative and organizational skills
• Strong attention to detail
• Sensitivity and compassion in customer service
• Ability to manage sensitive and confidential information
• Proficient in managing paper and in-house electronic systems
• Effective communication skills in person, via telephone, and email
• Team player with the ability to work independently