Income Collection Officer - SO2
Hackney Council
Role
Who You Are
Hackney Council seeks individuals who are proud, ambitious, pioneering, open, proactive, and inclusive. We are committed to creating a workforce reflective of our community, welcoming applications from diverse groups and those interested in flexible working. We particularly encourage applications from disabled individuals as part of our dedication to eradicating workplace discrimination.
What the Job Involves
The role involves managing temporary accommodation accounts to ensure timely collection of rent and service charges, assisting with housing benefit applications, and engaging directly with clients to address outstanding arrears. Responsibilities include providing excellent customer service, representing Hackney Council at legal proceedings, and working collaboratively with various departments to support tenants. You will also maintain accurate records in compliance with GDPR and cover duties for other officers during absences.
Skills
- Customer service excellence
- Financial capability advice
- Understanding of welfare benefits
- Knowledge of housing legislation
- Strong communication skills
- Collaboration with various agencies
- Accurate record-keeping