Representations Officer LBS-008

Who You Are

You are a dedicated and experienced professional in parking enforcement and appeals legislation. Equipped with excellent communication skills, both written and verbal, you have a proven ability in customer service environments and possess a keen aptitude for analyzing situations and making balanced judgements. You are proactive, detail-oriented, and capable of managing your workload effectively in the face of changing priorities.

What the Job Involves

This role requires you to be a crucial member of the Parking Appeals and Representations team, delivering effective services in parking and network management. You will investigate and respond to parking-related correspondence, represent cases in adjudication hearings, manage permit applications, and resolve queries efficiently. Additionally, you will mentor new staff, adhere to quality standards, and handle cancellations and refunds. You are also expected to deputize for the Appeals and Representations Manager in their absence.

Skills

• Strong knowledge of parking enforcement legislation
• Excellent written and verbal communication
• Ability to analyze data and evidence
• Experience in customer service and administrative tasks
• Proficient in managing caseloads and meeting deadlines
• Effective interpersonal and conflict resolution skills
• Ability to work independently and exercise good judgment
• Proficiency in computer systems and databases
• Understanding of TMA 2004 & RTA 1991