Senior Neighbourhood Officer (Level 6)
Slough Council
Role
Who You Are
As a Senior Neighbourhood Officer, you are a dedicated housing management professional with significant experience in housing-related roles. You are skilled in managing and prioritizing your workload efficiently while working collaboratively as part of a team. You bring a strategic perspective to housing management issues and are adept at forming constructive partnerships with various stakeholders, including community and voluntary groups.
What the Job Involves
The role involves delivering exceptional housing management services to ensure high operational performance and meet residents' expectations. You will manage day-to-day housing services within a specific geographic area, addressing tenancy issues, anti-social behavior, and service delivery improvements in coordination with residents. Responsibilities include estate management, tenancy verification, addressing breaches and complaints, and supporting rent recovery. You will also monitor budgets, participate in out-of-hours service delivery, and contribute to broader local strategies and improvement projects.
Skills
- Interpret and implement detailed policy and procedure
- Effective influencer with problem-solving skills
- Builds constructive working relationships
- Excellent verbal and written communication skills
- Ability to manage workload and meet deadlines
- Commitment to professional development
- Understands and promotes equality and diversity
- Knowledge of health, safety, and legal enforcement
- Proficient in IT and Microsoft Office