Lead Officer - Repairs & Voids (Gr J/K)

Who You Are

The Lead Officer Responsive Repairs & Voids role is pivotal in advancing the Royal Borough of Kingston’s vision of becoming one of the best places to live and work. You are a dedicated professional with a recognized property or construction-related degree or equivalent experience. You possess a strong determination to provide a high-quality service, backed by substantial professional knowledge and expertise in both planned and reactive maintenance. Your technical ability in housing, as well as your capability to engage effectively with internal teams and external partners, is essential. Your positive attitude, business acumen, and adaptability to changing circumstances enable you to deliver on key strategic priorities while ensuring the best outcomes for residents, the service, and the council.

What the Job Involves

As the Lead Officer, you will work in collaboration with the Group Manager and other Lead Officers to deliver a comprehensive repairs and maintenance service for RBK housing stock. Responsibilities include managing Maintenance Surveyors, ensuring efficient communication across teams, leading on responsive repairs and maintenance projects, and overseeing performance to meet or exceed targets. You will manage budgets, develop policies for reactive and planned maintenance, and support ongoing improvements through leadership in a Continuous Improvement Action Programme. The role demands a proactive approach to resolving customer issues and disputes, maintaining high customer satisfaction, and representing the Repairs and Maintenance team in various settings.

Skills

• Strong technical expertise in housing maintenance
• Effective team leadership and management
• Excellent communication and negotiation skills
• Budget and financial management proficiency
• Proven problem-solving abilities
• Commitment to customer service excellence
• Ability to engage and partner with external organizations
• Knowledge of legal and regulatory requirements in housing