Job Title: Application Support Officer

Who You Are

As an Application Support Officer, you are a skilled and proactive individual crucial to the effective operation and continuous improvement of the Planning Department’s digital systems at Westminster City Council. You are a problem-solver with a genuine passion for digital transformation and system optimization. Your expertise in Idox Uniform or similar planning systems, combined with excellent communication and stakeholder engagement skills, positions you as an essential member of the team. You are committed to improving user experience and streamlining workflows while maintaining a high standard of customer support.

What the Job Involves

In this role, you will support and enhance the Planning Department’s digital systems, focusing on the Idox Uniform platform. You will provide expert application support, system administration, and development services, ensuring system stability and performance. Collaborating with IT teams and external suppliers, you will handle troubleshooting, system configuration, and integration with corporate platforms. You will play a key role in digital transformation initiatives, supporting data migration, system upgrades, and change management processes. Additionally, you will engage stakeholders and provide training, documentation, and regular reports to maintain and improve system effectiveness.

Skills

• Experience supporting and administering Idox Uniform or similar planning systems
• Strong problem-solving and analytical abilities
• Excellent communication and stakeholder engagement
• System integration and data management skills
• Experience with digital transformation initiatives
• Ability to administer and configure digital systems
• Ability to manage user accounts and maintain data protection
• Knowledge of system upgrades and user acceptance testing
• Strong project and change management abilities
• Documentation of system configurations and processes