Homeless Persons Officer (Enc - Gr 7)
Sutton
Role
Who You Are
You are a proactive and empathetic professional with an in-depth understanding of housing legislation, particularly Parts VI and VII of the Housing Act 1996 (as amended). You have significant experience in making complex homelessness decisions and a strong working knowledge of housing options and related legal and welfare domains. You approach your work with a customer-focused attitude, showing empathy and a desire to resolve issues creatively. You are skilled in interpreting complex legislation and making consistent decisions. Your ability to influence and negotiate positive outcomes is paired with a commitment to building respectful and cooperative relationships.
What the Job Involves
As a Homeless Persons Officer, you will deliver an effective and efficient Homelessness Prevention and Statutory Homelessness assessment service, meeting the needs of service users and company targets. You will manage caseloads and occasionally a small team, providing expert advice on housing rights, welfare benefits, and accommodation options. Your role involves assessing eligibility for accommodation, making statutory homelessness decisions, and issuing decision letters in line with legislation. You are expected to forge collaborative relationships, assess risks, and contribute to policy development for continuous improvement. Responsibilities also include maintaining up-to-date knowledge of legislation and working flexibly to meet service needs.
Skills
- In-depth knowledge of Housing legislation
- Experience in complex decision-making
- Strong communication skills
- Ability to build positive relationships
- Proficient in information analysis and evaluation
- Effective in negotiation and influence
- Knowledge of welfare benefits and housing options
- Strong organizational and monitoring skills
- Commitment to personal and professional growth